2022 Annual Report

Envida’s mission is to promote access and support independent

living with dignity, which we accomplish through transportation

and homecare services.

A note from our CEO

Gail Nehls
Chief Executive Officer

What a year! 2022 brought many new challenges and opportunities that tested our organization, but through it all, we stayed committed to our mission, values, and employees.

The first greatest impact for envida was our asset acquisition of Coach Transportation. This purchase allows envida to provide even greater service for those who rely on specialized transportation. With the additional resources acquired, we are better able to meet demand and reduce trip denials. As we continue to integrate Coach into envida culture, riders can expect improvements in customer service, on-demand ride requests, and delivery of service.

The most significant challenge we faced was the continuation of the public health crisis that began in 2020. Like most organizations, infections of COVID, the flu, and RSV kept some of our staff at home. This shift is changing the way the workforce views respiratory illness, and more importantly, the nature of work. Meaningful essential work like home care and services that support independence engage our workforce. The “Great Resignation” saw a few strong employees resign, but this allowed us to recruit and hire personnel that embody the organization’s values and bring new energy to our team.

The full implementation of Electronic Visit Verification (EVV), a CMS requirement, in February 2022, challenged our personal care workers with the utilization of our health record system, Sandata. We continue to work diligently to support homecare employees and verify supportive care.

With our organization being reliant on information technology for efficient operations, we hired an on-site IT Specialist. This position supports in-house staff, drivers, and home care attendants. With this new transition envida worked to: 1) more fully implement the payroll and human resource system, 2) better optimize route scheduling and accommodations for on-demand ride requests, 3) streamline onboarding and offboarding of employees, and 4) improve phone services, both VoIP and mobile phones, across the organization. Like the for profit sector, efficiency can be gained through technology innovation.

Even with the challenging environment, we achieved many milestones that we’re proud of. As we evolve as an organization, our mission stands true. Thank you for your trust and support over the last year and we look forward to what 2023 brings.

Envida leadership

Vickie, envida client, and Erica, envida homecare worker. Vickie calls Erica her “guardian angel”. Vickie and her husband have been receiving homecare services through envida since September of 2022. Vickie says, “We are happy with the services being provided to us and with everyone at the agency.”


Total number of clients by county = 107
Types of services provided


Total number of rides given = 47,125
Types of rides provided

Get the numbers

Our people are our biggest investment. Their dedication to mission and the people we serve are at the heart of our transportation and homecare.

SAFE TO RIDE: A letter from our Executive Director

The COVID-19 virus has impacted everyone. Here at envida, we have remained open as an essential transportation and homecare business, supporting our governor’s “stay at home” order and now “safer at home.” As restrictions begin to lift, we are taking every precaution to ensure our clients and riders are safe. Most importantly, we want to communicate to our riders that it is SAFE to RIDE.

Our drivers wear gloves and masks, and we request that riders have masks or scarves. We have installed antimicrobial film on interior bus surfaces that require a high degree of hygiene. We disinfect vehicles after each rider, and we will open windows for fresh air, weather permitting. We have expanded service hours to meet riders’ needs: We are open from 5 a.m. to 7 p.m. Our rural routes along U.S. Highway 24 and S.H. 94 have re-opened; the Calhan route operates Monday through Thursday, and the Ellicott/Yoder route operates Wednesdays and Fridays. We have also begun serving Teller County to help those with medical and behavioral health needs access healthcare providers in Colorado Springs.

For information about our transportation services, questions, or updates, please visit our transportation pages at www.envidacares.org or call our transit line at 719-633-4677.

Additionally, for our home care clients, we offer telehealth visits and our homecare attendants have been well versed on how to keep themselves and clients safe. For more information on telehealth visits, please call 719-301-6870.

We are closely monitoring the COVID-19 situation and will continue to take actions necessary to keep our clients, riders, staff and community safe and healthy. Any further updates will be posted here or you can call us at 719-633-4601. envida cares.