2020 Transportation Satisfaction Survey--Abstract

Envida’s 2020 Transportation Satisfaction Survey was conducted from May 27 to June 8, 2020, to help the organization gain a better idea of how satisfied our riders are with our transportation services. The results from this survey will help Envida assess what changes needs to be made to improve the quality of services provided.

Overall, the results of the survey stated most of the participants were pleased with the quality of service they had been experiencing. For this survey we received a rating of 5.78 out of 7 stars. Other questions showed that most of the participants preferred Envida as a transportation option, and they believed the service helped them support their physical health, their mental health, and even feeling more financially secure.

The three main categories that created the most positive feedback about Envida’s service were the drivers, the type of services Envida is providing (e.g. specialized transportation, medical transportation, etc.), and the schedulers. The two main categories that created frustration with Envida’s services were ride scheduling and the number of buses available.

In conclusion, Envida’s drivers and administrative staff work hard to make sure they are providing the best services possible to all clients who enter their vehicles each and every day. As Envida continues to expand, more vehicles will be deployed to increase the number of people who can be helped.

SAFE TO RIDE: A letter from our Executive Director

The COVID-19 virus has impacted everyone. Here at envida, we have remained open as an essential transportation and homecare business, supporting our governor’s “stay at home” order and now “safer at home.” As restrictions begin to lift, we are taking every precaution to ensure our clients and riders are safe. Most importantly, we want to communicate to our riders that it is SAFE to RIDE.

Our drivers wear gloves and masks, and we request that riders have masks or scarves. We have installed antimicrobial film on interior bus surfaces that require a high degree of hygiene. We disinfect vehicles after each rider, and we will open windows for fresh air, weather permitting. We have expanded service hours to meet riders’ needs: We are open from 5 a.m. to 7 p.m. Our rural routes along U.S. Highway 24 and S.H. 94 have re-opened; the Calhan route operates Monday through Thursday, and the Ellicott/Yoder route operates Wednesdays and Fridays. We have also begun serving Teller County to help those with medical and behavioral health needs access healthcare providers in Colorado Springs.

For information about our transportation services, questions, or updates, please visit our transportation pages at www.envidacares.org or call our transit line at 719-633-4677.

Additionally, for our home care clients, we offer telehealth visits and our homecare attendants have been well versed on how to keep themselves and clients safe. For more information on telehealth visits, please call 719-301-6870.

We are closely monitoring the COVID-19 situation and will continue to take actions necessary to keep our clients, riders, staff and community safe and healthy. Any further updates will be posted here or you can call us at 719-633-4601. envida cares.

NOTICE: We're excited to announce that we just launched our new digital technology for ride scheduling, Ecolane! You may experience longer hold times. Please be patient during this transition. Click here to learn more.
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