2022 Annual Report

What a year! 2022 brought many new challenges and opportunities that tested our organization, but through it all, we stayed committed to our mission, values, and employees.

The first greatest impact for envida was our asset acquisition of Coach Transportation. This purchase allows envida to provide even greater service for those who rely on specialized transportation. With the additional resources acquired, we are better able to meet demand and reduce trip denials. As we continue to integrate Coach into envida culture, riders can expect improvements in customer service, on-demand ride requests, and delivery of service.

The most significant challenge we faced was the continuation of the public health crisis that began in 2020. Like most organizations, infections of COVID, the flu, and RSV kept some of our staff at home. This shift is changing the way the workforce views respiratory illness, and more importantly, the nature of work. Meaningful essential work like home care and services that support independence engage our workforce. The “Great Resignation” saw a few strong employees resign, but this allowed us to recruit and hire personnel that embody the organization’s values and bring new energy to our team.

The full implementation of Electronic Visit Verification (EVV), a CMS requirement, in February 2022, challenged our personal care workers with the utilization of our health record system, Sandata. We continue to work diligently to support homecare employees and verify supportive care.

With our organization being reliant on information technology for efficient operations, we hired an on-site IT Specialist. This position supports in-house staff, drivers, and home care attendants. With this new transition envida worked to: 1) more fully implement the payroll and human resource system, 2) better optimize route scheduling and accommodations for on-demand ride requests, 3) streamline onboarding and offboarding of employees, and 4) improve phone services, both VoIP and mobile phones, across the organization. Like the for profit sector, efficiency can be gained through technology innovation.

Even with the challenging environment, we achieved many milestones that we’re proud of. As we evolve as an organization, our mission stands true. Thank you for your trust and support over the last year and we look forward to what 2023 brings.