2021 Annual Report

Envida’s mission is to promote access and support independent

living with dignity, which we accomplish through transportation

and homecare services.

A note from our CEO

Gail Nehls
Chief Executive Officer

2021 was a year that asked us how we can better serve our community. While healthcare appointments were redefined as telehealth, in-person, or maybe a blend; new regulations restricted the number of riders in a vehicle; and day programs for adults with developmental disabilities altered ride schedules and frequency, envida was challenged with the capacity to respond. Also, the workforce changed as people became more comfortable with working remotely, and open staff positions remained open until we could onboard and train qualified workers. Many experts have called this period The Great Resignation or The Great Reset, and envida’s ability to keep enough drivers on the road and caregivers in homes to meet requests for service was tested.

Yet 2020 taught envida how to respond quickly to community needs. We continue to remain flexible in the face of demands to extend hours, transport to care those with a possible COVID diagnosis, assist with vaccination 2021  transportation, and serve those with behavioral health and substance use disorders who need access to critical treatment.

envida is resolute in its commitment to the community. We have matched market rates for paying frontline staff — drivers and caregivers–who directly serve clients. We have expanded our geographic reach throughout Teller County, and we have improved operations. Today, as we emerge from under the strain of the pandemic, we have secured our legacy of helping vulnerable Coloradans access the support and services they need to thrive. We are changing and growing to serve you, your families, and your neighbors. Thank you for your trust and support. We are proud to be envida.

Envida leadership


Grew number of homecare clients served from under 100 in 2020 to more than 150.

Opened Pueblo market for both clients and caregivers.

Total number of clients by county = 224
Types of services provided


Total number of rides given = 25,000+
Types of rides provided

Get the numbers

Our people are our biggest investment. Their dedication to mission and the people we serve are at the heart of our transportation and homecare.

SAFE TO RIDE: A letter from our Executive Director

The COVID-19 virus has impacted everyone. Here at envida, we have remained open as an essential transportation and homecare business, supporting our governor’s “stay at home” order and now “safer at home.” As restrictions begin to lift, we are taking every precaution to ensure our clients and riders are safe. Most importantly, we want to communicate to our riders that it is SAFE to RIDE.

Our drivers wear gloves and masks, and we request that riders have masks or scarves. We have installed antimicrobial film on interior bus surfaces that require a high degree of hygiene. We disinfect vehicles after each rider, and we will open windows for fresh air, weather permitting. We have expanded service hours to meet riders’ needs: We are open from 5 a.m. to 7 p.m. Our rural routes along U.S. Highway 24 and S.H. 94 have re-opened; the Calhan route operates Monday through Thursday, and the Ellicott/Yoder route operates Wednesdays and Fridays. We have also begun serving Teller County to help those with medical and behavioral health needs access healthcare providers in Colorado Springs.

For information about our transportation services, questions, or updates, please visit our transportation pages at www.envidacares.org or call our transit line at 719-633-4677.

Additionally, for our home care clients, we offer telehealth visits and our homecare attendants have been well versed on how to keep themselves and clients safe. For more information on telehealth visits, please call 719-301-6870.

We are closely monitoring the COVID-19 situation and will continue to take actions necessary to keep our clients, riders, staff and community safe and healthy. Any further updates will be posted here or you can call us at 719-633-4601. envida cares.