Each year, envida surveys our transit riders to gather valuable feedback about our services. This feedback helps envida improve transportation services for older adults, individuals with disabilities, and individuals with low income.

Our response rate was strong, with over 130 respondents rating envida’s transportation services 4.3 out of 5 stars, our highest rating in the past 3 years. Our drivers are consistently noted as the number one reason our riders choose envida, often saying they are dependable, kind, and helpful. This rating reflects strong client satisfaction and our commitment to service quality.

Participants shared how envida’s transit services positively impact their well-being:

• Physical Health: Over 80% said our transit services improved physical health.
• Emotional/Mental Health: Nearly 90% said our transit services improved emotional/mental health.
• Independence: Almost 80% said our transit services helped them feel more independent and less reliant on others.
• Financial Well-Being: Nearly 75% said our transit services made them feel more financially secure.

These numbers mean that envida riders can access medical care and mental health support when they need it, rely on their own ability to schedule rides, and their household income can be stretched further.

We also asked riders what funders and donors should know about envida’s transportation services. They said:

• “This is a vital and very much appreciated service to the elderly with low financial assets.”
• “It’s very difficult to find transportation that is trustworthy and can accommodate a wheelchair. This service has been essential so our daughter can attend her day program 3 days a week… Our daughter is safe during her transportation.”
• “[It] has blessed my life… to contact with other humans, not just spending my time alone.”

Participants also offered suggestions for improvement, mostly related to driver interactions and the rider mobile app. envida trains drivers prior to and throughout employment, and this feedback will be incorporated into our ongoing Driver Training Meetings held throughout the year.

Several participants also expressed interest in scheduling rides through our mobile app. This feature is currently available to Health First Colorado Members for covered medical appointments, and we continue exploring ways to expand access.

Thank you to everyone who participated in envida’s 2025 Transit Satisfaction Survey. We look forward to your participation in fall 2026. We also look forward to remaining a reliable transportation resource for case management agencies, community-based organizations, and medical providers who respondents named in our survey, including The Resource Exchange (TRE), El Paso County Department of Human Services (DHS), Pikes Peak United Way, Associates of Gastroenterology, Rocky Mountain Cancer Center, and others that refer people to our services.