Bypass phone calls and schedule your trips on our website or mobile app

Self-Service Portal

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Bypass phone calls and schedule your trips online!

Plan your schedule conveniently up to 7 days in advance and get real-time updates about your shared-ride trips with Via’s Self-Service Portal.

To create an account, please call a Mobility Specialist at 719-633-4677.

If you are new to Via’s Self-Service Portal, please read the following instructions, paying special attention to the Frequently Asked Question, “What’s the difference between Drop Off and Pick Up?

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Self-Service Portal for Computer



Access envida’s Self-Service Portal from your computer 24/7.

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Mobile App for Android



Manage your trips with the envida Mobile App for your Android smartphone.

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Mobile App for iPhone



Do you use an iPhone or iPad? We have an app for that, too!

How to Sign Up

STEP 1
  • Contact a Mobility Specialist at 719-633-4677 to request access to the Self-Service Portal. You will need to provide your email address.
  • The Mobility Specialist will tell you your username. Unless the reservation tells you otherwise, your username will be your first initial and last name. (For example, if your name is John Smith, your user name will be jsmith.)
  • After creating your account, you will receive a confirmation email from noreply@ecolane.com, prompting you to create a password
STEP 2
  • Click the link in the email.
  • Create a password for your account.
  • Log in to the Self-Service Portal.
STEP 3
    • After logging in to the Self-Service Portal, click Book a new trip or another option.

    Tip: Bookmark the Self-Service Portal URL for faster access.

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How to Book a Trip

Book a New Trip

Video coming soon!

  1. Click Book a new trip.
  2. Pick-up: Input your Pick-up location by typing the Street address. You can also search for a business by name (for example, type Safeway to see a list of Safeway locations). Or, input the street Number and City.
  3. Drop-off: Input your Drop-off location by typing the Street address. You can also search for a business by name (for example, type Safeway to see a list of Safeway locations). Or, input the street Number and City.
  4. Time: Input the date and time of your requested trip. Choose how you’d like to schedule:
    • Pick-up: You will get picked up close to the time you request; at times a bit earlier or later. Your drop-off time will vary.
    • Drop-off: You will get dropped off at the time you request or earlier. Your pick up time will vary.
  5. Fare: Select a Funding source (call a Mobility Specialist at 719-633-4677 to find out what Funding source to choose). Then, select a Purpose for your trip.
    • You will also have the option to include a Personal assistant on your trip, companionschildren (under 13), and/or other passengers.
  6. Click Book trip.
  7. Success! New trip accepted. You will see an overview of your trip details.

How to Order a Return Trip

Video coming soon!

Order a Return Trip

  1. After booking a trip, scroll to the bottom of the page and click Order return trip.
  2. Input your Pick-up address, Drop-off address, Time, and Fare options.
  3. Click Book trip

Viewing Your Trips

Any booked trips will be displayed in your future trips list. On the day of your trip, we’ll add additional information about when we expect the vehicle to arrive. Please expect a 30-minute pick-up window.

In addition to Booking a new trip in the Self-Service Portal, you can see Future trips and Past trips. 

Future Trips

When you click on Future trips, you can see the following details:

  • Trip #
  • Trip Status
  • Pick-up date and time
  • Drop-off date and time
  • Pick-up location
  • Drop-off location

Click Trip # to see more details about your trip. Scroll to the bottom of the page to Copy this trip and schedule a new, similar trip, Order return trip to set up a return trip, or Cancel this trip to cancel your trip.

Past Trips

When you click on Past trips, you can see the following details:

  • Trip #
  • Trip Status
  • Pick-up date and time
  • Drop-off date and time
  • Pick-up location
  • Drop-off location

Click Trip # to see more details about your trip. Scroll to the bottom of the page to Copy this trip and schedule a new, similar trip or Order return trip to set up a return trip.



Frequently Asked Questions

What’s the difference between Drop Off and Pick Up?

When booking a trip, select Drop Off when you need to be dropped off at a certain time, like for a doctor’s appointment. Select Pick Up when you need to be picked up at a certain time.

If you will be picked up from your home or current residence, please choose Drop Off.

For your return trip back home, please choose Pick Up.


What’s the difference between selecting Arrive By or Leave At?

When booking a trip, select Arrive By when you have to be at your destination before a certain time and your pick-up time is flexible. Select Leave At when you will be ready to leave after a specific time and are flexible on the arrival time to your destination.


I tried to book a trip, but the Self-Service Portal told me, “Unable to create new trip (this trip cannot be scheduled due to run availability).” What does this mean?

This means that Via cannot accommodate your trip. Please try scheduling your trip for another time.


What does the error message “Unable to create new trip (Unable to create order: internal error code ERROR_FARE_CALCULATION)” mean?

This means your Fare selection is incorrect. Please try selecting a different Funding source. If you have questions, please call a Mobility Specialist at 719.633.4677.


What if I forgot my password?

If you have forgotten your login information, open the Self-Service Portal, then click the blue text that says forgot password? and you’ll be prompted to reset your password.

Who can I contact for help?

For help, please contact a Mobility Specialist at 719-633-4677.

SAFE TO RIDE: A letter from our Executive Director

The COVID-19 virus has impacted everyone. Here at envida, we have remained open as an essential transportation and homecare business, supporting our governor’s “stay at home” order and now “safer at home.” As restrictions begin to lift, we are taking every precaution to ensure our clients and riders are safe. Most importantly, we want to communicate to our riders that it is SAFE to RIDE.

Our drivers wear gloves and masks, and we request that riders have masks or scarves. We have installed antimicrobial film on interior bus surfaces that require a high degree of hygiene. We disinfect vehicles after each rider, and we will open windows for fresh air, weather permitting. We have expanded service hours to meet riders’ needs: We are open from 5 a.m. to 7 p.m. Our rural routes along U.S. Highway 24 and S.H. 94 have re-opened; the Calhan route operates Monday through Thursday, and the Ellicott/Yoder route operates Wednesdays and Fridays. We have also begun serving Teller County to help those with medical and behavioral health needs access healthcare providers in Colorado Springs.

For information about our transportation services, questions, or updates, please visit our transportation pages at www.envidacares.org or call our transit line at 719-633-4677.

Additionally, for our home care clients, we offer telehealth visits and our homecare attendants have been well versed on how to keep themselves and clients safe. For more information on telehealth visits, please call 719-301-6870.

We are closely monitoring the COVID-19 situation and will continue to take actions necessary to keep our clients, riders, staff and community safe and healthy. Any further updates will be posted here or you can call us at 719-633-4601. envida cares.

NOTICE: We're excited to announce that we just launched our new digital technology for ride scheduling, Ecolane! You may experience longer hold times. Please be patient during this transition. Click here to learn more.
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