COVID-19 Update

Caring for the Envida Community

The health and safety of Envida’s community is our priority. With recent news around coronavirus (COVID-19), we know you may have questions about how we can all do our part to keep the community healthy. We want to share the actions we’re taking to help protect riders and drivers — and what you can do to help.

A letter from our Executive Director

UPDATED March 27th, 2020

The continuing spread of the COVID-19 virus across Colorado and our region is impacting our everyday life.  This impact is most serious among those envida serves in our community: older adults, those with underlying health conditions, and other vulnerable individuals. envida, as an essential transportation and home care business, supports our Governor’s “stay at home” order. We remain open to provide home care and transportation so that people can stay at home safely. 

Starting March 18, 2020, envida has modified its transportation programs, including rural fixed route service, until further notice. We are focusing efforts on scheduled transportation services for necessary medical appointments including behavioral health; employment; and home delivery of food, groceries, and prescriptions. In addition to changing our rural routes for reservations only, we have expanded transportation service to Teller County for medically necessary rides during this crisis. You may request these rides through our website at envidacares.org or by calling our office at 719.633.4677.

Additionally, for our homecare clients we will be providing telehealth visits and our homecare attendants have been well versed on how to keep themselves and clients safe. For more information on telehealth visits, please call 719.301.6870.

We are closely monitoring the COVID-19 situation and will continue to take actions necessary to keep our clients, staff and community safe and healthy. Any further updates will be posted on our website envidacares.org or you can call us at 719.633.4601.

We continue to evolve our business to meet the needs of our community and support our staff, drivers, and attendants who serve our community during this challenging time. We look forward to resuming normal operations soon.

Sincerely,

Gail Nehls
CEO, envida

What Envida is doing

  • Closely monitoring the situation and taking action. We're following updates on COVID-19, including guidance from the Centers for Disease Control and Prevention (CDC) and local health officials. We'll continue to take actions necessary to help protect the community. Specifically, if we are notified of a rider or driver testing positive for COVID-19, he/she will be put on leave for quarantine as recommended by the CDC until medically cleared.
  • Communicating with all of our staff, drivers and caregivers. We’ve reached out via email, in person and at meetings to tell all of our staff about the symptoms of the virus and how it spreads. We have given instructions on the protocols for safety measures (disinfecting hands, surfaces, buses, and covering coughs/sneezes with tissue or elbow) in the prevention of the spread of the Coronavirus and are taking all the steps we can to keep our staff, our clients and our riders safe.
  • Helping with prevention. We have notified our staff and drivers to stay home if they are sick and contact their medical provider. We have put in place remote work policies for office staff and leave policies for those who are not able to work remotely, like our drivers, so that sick employees have an incentive to stay home if they are feeling ill.
  • Taking action. We've embodied new protocols for our drivers and staff with disinfecting buses and work areas, and the CDC recommended hygiene.

What you can do

  • Practice good hygiene. Wash your hands frequently for 20 seconds with soap and warm water. Cover your nose and mouth if you have to sneeze or cough with tissue or elbow. Use hand sanitizer with at least 60% alcohol content. Stay home if you are sick.
  • If you need to see a doctor, work with a medical professional to discuss transportation options. Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use ridesharing, paratransit, public transportation, or taxis.

Stay informed. The CDC and the World Health Organization (WHO) are updating their sites with the latest information.

We want you to know that we are doing all we can to respond to this situation.  Ultimately, however, it is your decision as to what is best for you and your family and how you want to handle the threat of the coronavirus.